Terms and Conditions

TERMS AND CONDITIONS OF USE

All information shown on web pages that have an address commencing www.warp9webhosting.co.uk / www.warp9web.co.uk constitute Warp9 Web Hosting’s web site (“the website”). Access to the information on these web site pages is provided by Warp9 Web Hosting (or ” Warp9 Web Hosting “) in accordance with the following terms and conditions of use. By accessing the web site you agree to those terms and conditions.

Use of the Web Site

The entire content of the web site is subject to copyright with all rights reserved. You may download or print out a hard copy of individual pages and/or sections of the web site, provided that you do not remove any copyright or other proprietary notices.
Neither downloading nor otherwise copying from the web site will transfer title to any software or material to you. You may not reproduce (in whole or in part), transmit (by electronic means or otherwise), modify, link into or use for any public or commercial purpose the web site without the prior written permission of Warp9 Web Hosting.
The web site is only intended to give information about Warp9 Web Hosting’s activities.
While Warp9 Web Hosting uses reasonable efforts to obtain information from sources which it believes to be reliable, Warp9 Web Hosting makes no representation that the information or opinions contained in the web site are accurate, reliable or complete. The information and opinions contained in the web site are provided by Warp9 Web Hosting for personal use and informational purposes only and are subject to change without notice.
The information and opinions contained on the web site are provided without any warranty of any kind, express or implied. Warp9 Web Hosting does not guarantee that this site is free from any virus or other harmful element and will not be responsible for any damage you may suffer from any such virus or material.

Limitations of Liability

In no event, including (without limitation) negligence, will Warp9 Web Hosting be liable for any loss or damage of any kind, including (without limitation) any direct, special indirect or consequential damages, even if expressly advised of the possibility of such damages, arising out of or in connection with the access of, use of, performance of, browsing in or linking to other sites from the web site or reliance on any information contained on the web site.

Applicable Law

English law governs access to and use of the web site. If you access this site from outside the UK you are responsible for compliance with any local laws relating to access.

DIVERSITY POLICY

Warp9 Web Hosting (hitherto referred to as “The Company”) is committed to the goals of equal opportunity in employment. It aims to provide a work environment for staff that fosters fairness and respect for social and cultural diversity, and that is free from unlawful discrimination, harassment and vilification as determined by current and future legislation.
To reinforce this commitment in our daily work all company activities, policies, practices and procedures are to be carried out in accordance with this policy. Each employee is personally responsible and accountable for ensuring that his or her actions and behaviours reflect this policy.

ACCESSIBILITY POLICY

The Company recognises the importance of making its web site available to the largest possible audience and has attempted to design this web site to be accessible by all users.
If the format of any material on our web site interferes with your ability to access the information you require, please send an e-mail to support@warp9webhosting.co.uk
To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the web address of the requested material, and your contact details.
The Company has constructed this site to conform with the requirements of the Disability Discrimination Act as closely as possible. The company will endeavour to maintain this compliance in any updates that it makes to the site. If users experience problems, the Company would like to know so that it can make corrections where necessary.
If you find areas of the site difficult to access, please email us.

DATA PROTECTION AND PRIVACY POLICY

Warp9 Web Hosting is committed to protecting your privacy in all our dealings with you, whether through our web site or through direct contact with our consultants.
When using our web site, we want you to have a safe and secure experience. We will endeavour to ensure that the information you submit to us remains private, and is only used for the purposes set out in this policy.
Statistical Information
We gather statistical information collectively about all visitors to this web site regarding page and service usage. We only use such data in aggregate form.
This information helps us to improve the services we offer our visitors.
Warp9 Web Hosting is managed by its owners.
There are no outside parties who may exert any influence or control over the running of the business. Should the ownership of the Company change you will be notified via this web site and the implications for your information explained.
Except in the case of complying with a legal or regulatory requirement, the Company does not and will not disclose your information to third parties without your consent.

Return / Refund / Cancellation Policy

We aim to be a very flexible company and always work with the customer to make sure they get the best services possible.

Hosting Accounts

Warp9 Web Hosting are happy to offer you 7 days to change or cancel your web hosting account of any reason. After 7 days no refunds will be given.
Domain Names
Once a domain name is purchased it is a final sale for the period selected (normally 2 years) and no refunds will be available please read Nominet’s Terms and Conditions by clicking here
If you wish to escalate your issue further you can contact Nominet directly, please click here http://www.nominet.org.uk/disputes/complaining-about-registrar for more information.
If you wish to make a complaint please email support@warp9webhosting.co.uk
We will always reply to any customer queries within 48 hours.
Domain Names are charged at £14.00 for a 2 year registration.
When a domain name is due for renewal you will be invoiced by us (Warp9 Web Hosting Ltd) during the 30 days prior to the renewal date.
Unlike many providers we do NOT charge your for transferring your Domain Name away from us, you may however be charged by your old provider when moving a domain name to us, this cost is usually around £12.00
We will let you know when your domain name is expiring or has expired and will take the appropriate action you require.
If you wish to renew your domain name you can simply email us and we will act accordingly.

Web Design Services

As website design is predominately man hours we cannot offer refunds for this service, however we will always work with you until you are completely satisfied with the work carried out.

Information

The purpose of storing any personal information you may provide us when you visit our site or fill out any Warp9 Web Hosting forms, is to enable Warp9 Web Hosting to maintain communication with you. We will not sell, share, or give this information to any other company.
Warp9 Web Hosting will only disclose user information to the proper authorities, when we believe in good faith that the law requires it.
If we use cookies, it is only to help us serve you better. You may occasionally get cookies from our advertisers. Warp9 Web Hosting does not control these cookies or any other applications or tracking controls from other advertisers or partners of Warp9 Web Hosting.
Remember that whenever you give out personal information on the Internet, that information can be intercepted in transit. While we strive to protect any personal information in our possession, we cannot guarantee the security of any information you disclose online and you do so at your own risk except for on our secure pages.
Warp9 Web Hosting will only receive credit card information over a SSL (secure encrypted) connection through Paypal Card Processing Services/ Barclays Card Services and Warp9 Web Hosting never keep or store clients card or payment details on our servers or systems.
By using this site, you agree to the Warp9 Web Hosting Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the Warp9 Web Hosting site following the posting of changes to these terms will mean you accept those changes.

We can be contacted by e-mail, phone or Post.

Tel: 01279 721 030 (Normal Office Hours)
E-Mail: support@warp9webhosting.co.uk 24/7 (Please allow 12-24 Hours for a reply)
Post: Unit 2 Bakers Walk, Sawbridgeworth, Hertfordshire, CM21 9JX
Copyright Notice
All information incorporated within this web site is © Copyright of Warp9 Web Hosting 2017.
This web site has been created by, for and on behalf of the Company.
Unauthorised use of Warp9 Web Hosting’s trademarks, trade names and logos, and media is prohibited.